Shipping Information

Shipping Options

We currently ship to Canada and the United States only.

Shipping times are estimates and are provided by Canada Post and UPS. Shipping estimates specific to your location are provided during the checkout process. Major city centers should receive faster delivery times, whereas all other locations will vary depending on distance from major city centers.

Shipping rates are determined by several factors including: shipping service selected, dimensional weight* and destination of shipment. Shipping rates specific to your order are provided during the checkout process.

Please allow up to 3 business days for processing of orders prior to shipment or in-store pickup availability, depending on the contents of your order.

*Dimensional weight, also known as volumetric weight, is an estimated weight that is calculated from the length, width, height and actual weight of a package. It also takes into consideration oversize/fuel surcharges. It is not representative of the actual weight of a package. We use this estimated weight as the basis to our shipping rate calculations.

In cases where we are unable to ship via Canada Post, we may ship your package with alternate shipping services such as UPS.

Free Regular Parcel Shipping

  • Available on post-discount order subtotals over $99
  • Please allow for 5-10 business days for processing/delivery
  • Offer valid for shipping to Canadian addresses only
  • Orders must have an actual or dimensional weight of 10 kg or less
  • Offer not valid on cases of tennis balls or back-ordered shipments
  • Shipped via Canada Post
  • Limited Time Offer

Canada Post Expedited Parcel Canada

  • Lower-cost and reliable
  • 1 to 7 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

Canada Post Xpresspost Canada

  • Fast and cost-effective
  • 1 to 5 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

Canada Post Priority Canada

  • Our fastest delivery
  • 1 to 3 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

Canada Post Expedited Parcel USA

  • 4 to 7 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

Canada Post Xpresspost USA

  • 2 to 5 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

UPS Standard Canada

  • Lower-cost and reliable
  • 1 to 7 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Expedited Canada

  • Fast and cost-effective
  • 1 to 5 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Express Canada

  • Our fastest delivery
  • 1 to 3 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Standard USA

  • 4 to 7 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

UPS Worldwide Expedited USA

  • 2 to 5 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

UPS Worldwide Express USA

  • Our fastest delivery
  • 2 to 3 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS
  • Estimate cannot forecast length of delay at international borders

In-Store Pick-Up

We have in-store pickup options for both our retail store locations. This can be selected as a "Shipping Option" during checkout. This service is free of charge.

You will be contacted via e-mail when your items are available to be picked up at the store you selected. This can take up to 3 business days depending on the contents of your order.

Turn Around Commitment

We pride ourselves on shipping your order as soon as possible. Orders received Monday to Friday 9 am - 3 pm (EST) will usually be shipped within 24 hours. This does not apply to pre-sale items. If there are any delays you will be notified immediately via email. Merchant of Tennis does not ship on weekends or Canadian statutory holidays.

Payments Accepted

We accept Visa, Visa Debit Cards, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shopify Pay and Merchant of Tennis Gift Cards. All prices are quoted in Canadian dollars.

Holiday Season Suggested Mailing Dates

*To ensure your package is delivered in time for the holidays, please follow our suggested timeline when ordering

Regular Parcel, UPS Standard & Expedited Shipping

  • Within Canada - December 12
  • To USA - December 10

Xpresspost & UPS Express

  • Within Canada - December 16
  • To USA - December 12

Priority Shipping & UPS Express Early

  • Within Canada - December 19
  • To USA - December 17