Shipping Information

Shipping times are estimates and are provided by the carrier. Shipping estimates specific to your location are provided during the checkout process. Major city centers should receive faster delivery times, whereas all other locations will vary depending on distance from major city centers.

Shipping rates are determined by several factors including: shipping service selected, dimensional weight* and destination of shipment. Shipping rates specific to your order are provided during the checkout process.

Please allow for 3-5 business days for processing of orders prior to shipment or in-store pickup availability depending on the contents of your order. If there are any unexpected delays with your order, we will contact you.

We are doing our best to fulfill orders and service requests as quickly and safely as possible. Due to a high volume of orders and service requests, customers may experience a delay in processing and responses. Thank you very much for your patience and understanding.

*Dimensional weight, also known as volumetric weight, is an estimated weight that is calculated from the length, width, height and actual weight of a package. It also takes into consideration oversize/fuel surcharges. It is not representative of the actual weight of a package. We use this estimated weight as the basis to our shipping rate calculations.


Canadian Shipping

Free Regular Parcel Shipping

  • Available on post-discount order subtotals over $99
  • 5 to 14 business days for processing/delivery
  • Offer valid for shipping to Canadian addresses only
  • Orders must have an actual or dimensional weight of 10 kg or less
  • Offer not valid on cases of tennis balls and other items with a dimensional weight of 10 kg or greater
  • Some items excluded from contributing to minimum subtotal required (Eg: Demo Service Fee)
  • Limited Time Offer

Canada Post Expedited Parcel Canada

  • Lower-cost and reliable
  • 2 to 8 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

Canada Post Xpresspost Canada

  • Fast and cost-effective
  • 2 to 4 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

Canada Post Priority Canada

  • Canada Post's fastest delivery
  • 2 to 4 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Standard Canada

  • Lower-cost and reliable
  • 2 to 7 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Expedited Canada

  • Fast and cost-effective
  • 2 to 5 business days once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

UPS Express Canada

  • UPS's fastest delivery
  • 1 business day once your order is shipped
  • Tracking service with delivery updates via e-mail or optional SMS

United States Shipping

Canada Post Expedited Parcel USA

  • 4 to 14 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

Canada Post Xpresspost USA

  • 2 to 9 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

UPS Standard USA

  • 4 to 7 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

UPS Worldwide Expedited USA

  • 2 to 5 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

International Shipping

UPS Worldwide Expedited International

  • Up to 14 business days once your order is shipped
  • Tracking service
  • Estimate cannot forecast length of delay at international borders

In-Store Pick-Up

We have in-store pickup options for both our retail store locations. This can be selected as a "Shipping Option" during checkout. This service is free of charge.

You will be contacted via e-mail when your items are available to be picked up at the store you selected. This can take up to a few business days depending on the contents of your order.

Curbside Pick-Up and Drop-Off

We offer curbside pick-up for online orders and drop-off/pick-up for our stringing services. Order and checkout online and select in-store pickup as your shipping option during checkout. You will receive further instructions after we process your order.

You may also contact a store to confirm pick-up, drop-off and payment options.

Turn Around Commitment

We pride ourselves on shipping your order as soon as possible. Orders received Monday to Friday 9am - 3pm (EST) will usually be shipped within 24 hours or up to a few business days depending on the contents of your order and shipping service selected. This does not apply to pre-sale or backordered items. If there are any delays you will be notified immediately via email. Merchant of Tennis does not ship on weekends or Canadian statutory holidays.

Payments Accepted

We accept Visa, Visa Debit Cards, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Merchant of Tennis Gift Cards. All prices are quoted in Canadian dollars.