Racquets Returns
Each item has a certain set of prerequisites that must all be met in order to return said item.
The plastic wrap on the racquet/paddle handle and any other protective pieces such as header cards have not been removed.
The tennis, badminton or squash racquet has not been strung.
Tennis, badminton or squash racquets ordered with stringing services added cannot be cancelled/refunded once the racquet has been strung regardless of shipping status.
Regular priced items may be returned within 30 days of ordering for a refund or exchange.
Sale items (discounted less than 40%) may be exchanged or returned for store credit or our gift card within 30 days.
No refunds or exchanges on Clearance Items (discounted 40% or more), strung racquets, water bottles, undergarments, worn or damaged product, opened massage devices and gift cards.
Customers are responsible for shipping fees on return shipments for refund or exchange. Most exchanged shipments can be shipped back to the customer at no extra cost. Return shipping must be a pre-paid, traceable method to ensure safe delivery.
Primary product packaging (e.g. shoe boxes) must be covered and protected during return shipping, otherwise the return may not be accepted.
More conditions may apply: view our full return policy
