Merchant of Tennis is a tennis retailer that brings personal & professional tennis service to a larger market. We are based out of Leaside in Toronto and currently sell B2C through our e-commerce and store locations.
Our retail warehouse requires a Shipping Associate with experience in eCommerce fulfillment and customer service to assist in the day-to-day operations. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.
Reports to: eCommerce Manager
Compensation: Hourly wage based on experience
Responsibilities
- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Responding and following up to customer inquiries via e-mail, phone & other channels with utmost professionalism
- Monitoring and responding to 1-800 customer service line
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with high fraud risk are flagged
- Monitor orders for special instructions/promotion
- Ensure accurate invoicing
- Flagging of any inventory, system, product or content errors
- Ongoing discovery of improvements to process management
Skills
- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 – 2 years of customer service and invoice/order entry experience
- Candidates with knowledge of tennis products will be given preference
- Proficiency in MS Office software required
- Web-application experience an asset
- Driving License required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Willingness to learn and flexibility to perform new tasks
Working Conditions
- Full-time 40 hours per week during regular business hours
- Regular schedule of Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods
Physical Requirements
- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely
Position Summary:
This full-time position will be responsible for assisting in the day-to-day operations of our Toronto retail location and support both the Retail Manager and Racquet Services Manager. This role will also oversee the training and development of our retail staff ensuring our high standards of customer service are achieved.
Primary Responsibilities:
- Assist in the management of the day-to-day retail operations of the Toronto store in all product areas and ensure all store processes are executed effectively
- Be a role model for staff in the area of customer service orientation by proactively engaging with clients, working in partnership with clients to solve their problems and address difficulties before they escalate
- Able to effectively coach and train staff in the areas of racquets, apparel, footwear and accessories and enable them to easily educate clients and increase overall sales
- Assist the Racquet Services Manager with stringing racquets, racquet customization and ensure both individual and team productivity and quality standards are met consistently
- Collaboratively work with the Toronto Retail Manager, Racquet Services Manager and all Managers across all areas of the business
- Assist the Marketing department with service-related programs and promotions
Required Qualifications:
- Experience working in a retail environment and a customer service-oriented approach
- Previous experience leading, coaching and motivating a team
- Excellent interpersonal skills with a specific focus on effective communication – listening, understanding and responding, conflict management and resolution, teamwork oriented and a positive attitude
- A passion for the game of tennis that can be easily conveyed to clients and staff
- Experience working with Microsoft excel, word, publisher and a point of sales system
- Must be able to thrive in a fast paced and very deadline driven environment
- Must possess great attention to detail
We are currently looking for part-time assistance at our Oakville store. Our ideal candidate should be knowledgeable about the sport of tennis and/or have retail sales experience. We are looking for candidates who can be brand ambassadors, friendly and customer service oriented in their interactions with clients.
Key Responsibilities:
- Welcome and greet clients
- Assist clients by effectively communicating acquired product knowledge
- Facilitate point of sales transactions accurately and efficiently
- Stock, replenish, merchandise and organize inventory
- Assist the stringing department by booking racquet stringing and racquet demos for clients
- General cleaning and organization of the retail sales space and all other store areas
- Assist with telephone and email inquiries
Requirements:
- Effective communication and interpersonal skills - listening, understanding and responding
- Friendly, helpful and customer service oriented
- Work collaboratively with all team members
- Receptive to feedback and willing to implement recommendations
- Able to multi-task and thrive in a fast pace environment
- Commit to a consistent work schedule
COVID-19 Precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Preference will be given to individuals with a background in tennis and/or retail sales
Hours: 15-30 hours per week, including evenings and weekends per store hours
Location: Oakville Store
About Us:
Merchant of Tennis is a premier tennis retailer in the Toronto area that brings personal & professional tennis service to a large market. We are based out of Leaside in Toronto and currently sell business to consumer through our eCommerce and store locations. Our flagship store opened in April 1992 on Bayview Avenue in Toronto. The second location opened its doors in Oakville, Ontario in 1998. In 2006 we eagerly launched http://www.merchantoftennis.com to cater to our online clientele from North America and around the world.
Position Summary:
This full-time position will be responsible for leading the team of racquet service technicians across all our locations and continue to deliver our world class level of stringing and racquet services. This role will also manage inventory and assist in the buying process of all string and racquet service categories.
Primary Responsibilities:
- Manage the day-to-day retail operations of the Racquet Services department. This includes the Toronto and Oakville stores, E-commerce Stringing Centre and flexible to work in all locations
- Excellent interpersonal skills with a specific focus on effective communication – listening, understanding and responding, conflict management and resolution, teamwork oriented and a positive attitude
- Able to effectively coach and train racquet service technicians in string and racquet service categories and enable them to easily educate clients and increase overall sales
- Ensure both individual and team productivity and quality standards are met consistently
- Collaboratively work with the Inventory Manager and store Managers to ensure string and racquet service inventory is consistently available across all locations
- Oversee racquet service technician schedules and work volume across all locations to ensure we meet guaranteed turnaround timelines for client racquet service requests
- Able to perform and train racquet customization techniques
- Maintain all stringing machines and equipment and work with suppliers as needed
- Provide informative and engaging technical content and stories for website, blogs and social media
- Manage company racquet demo program across all locations
- Maintain racquet services and demo racquet customer databases
- Assist the Marketing department with service-related programs and promotions
Required Qualifications:
- Expert product and technical knowledge in relevant racquet service techniques and racquet customization procedures
- Vast knowledge of racquet string types and racquet services product
- Knowledge of different racquet brands including current and past racquet and string technologies
- Experience working in a retail environment and a customer service-oriented approach in dealing with clients
- Previous experience leading, coaching and motivating a team
- Experience working with Microsoft excel, word, publisher and a point of sales system
- Must be able to thrive in a fast paced and very deadline driven environment
- Must possess great attention to detail
Are you passionate about the sport of tennis? This part-time position is responsible for stringing racquets while maintaining a high level of quality and accuracy and gradually increasing productivity over time. You will work to support the Racquet Stringing Manager and the rest of the team.
Key Responsibilities:
- Initial focus on tennis racquet stringing with the potential to later include squash, badminton and other racquet service needs
- Meet daily quotas for productivity while maintaining a very high level of quality and accuracy
- Work collaboratively with team members and assist in other areas where needed
Requirements:
- Self-motivated, goal and teamwork oriented
- Strong attention to detail and works toward a high level of quality
- Able to thrive in a fast paced environment
- Effective communication skills - listening, understanding and responding
COVID-19 precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Background in tennis and/or retail environment considered an asset
Locations:
- Bayview Store - 1621 Bayview Ave.
- Stringing Centre - 95 Research Rd, Unit 3
We are currently looking for part-time assistance at our Toronto store. Our ideal candidate should be knowledgeable about the sport of tennis and/or have retail sales experience. We are looking for candidates who can be brand ambassadors, friendly and customer service oriented in their interactions with clients.
Key Responsibilities:
- Welcome and greet clients
- Assist clients by effectively communicating acquired product knowledge
- Facilitate point of sales transactions accurately and efficiently
- Stock, replenish, merchandise and organize inventory
- Assist the stringing department by booking racquet stringing and racquet demos for clients
- General cleaning and organization of the retail sales space and all other store areas
- Assist with telephone and email inquiries
Requirements:
- Effective communication and interpersonal skills - listening, understanding and responding
- Friendly, helpful and customer service oriented
- Work collaboratively with all team members
- Receptive to feedback and willing to implement recommendations
- Able to multi-task and thrive in a fast pace environment
- Commit to a consistent work schedule
COVID-19 Precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Preference will be given to individuals with a background in tennis and/or retail sales
Hours: 15-30 hours per week, including evenings and weekends per store hours
Location: Bayview Store: 1621 Bayview Ave.