We are currently looking for full-time assistance at our Oakville store. Our ideal candidate should be knowledgeable about the sport of tennis and/or have retail sales experience. We are looking for candidates who can be brand ambassadors, friendly and customer service oriented in their interactions with clients.
Key Responsibilities:
- Welcome and greet clients
- Assist clients by effectively communicating acquired product knowledge
- Facilitate point of sales transactions accurately and efficiently
- Stock, replenish, merchandise and organize inventory
- Assist the stringing department by booking racquet stringing and racquet demos for clients
- General cleaning and organization of the retail sales space and all other store areas
- Assist with telephone and email inquiries
Requirements:
- Effective communication and interpersonal skills - listening, understanding and responding
- Friendly, helpful and customer service oriented
- Work collaboratively with all team members
- Receptive to feedback and willing to implement recommendations
- Able to multi-task and thrive in a fast pace environment
- Commit to a consistent work schedule
COVID-19 Precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Preference will be given to individuals with a background in tennis and/or retail sales
Hours: 40 hours per week, including evenings and weekends per store hours
Location: Oakville Store
Merchant of Tennis is a tennis retailer that brings personal & professional tennis service to a larger market. We are based out of Leaside in Toronto and currently sell B2C through our e-commerce and store locations.
Our retail warehouse requires a Shipping Associate with experience in eCommerce fulfillment and customer service to assist in the day-to-day operations. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.
Reports to: eCommerce Manager
Compensation: Hourly wage based on experience
Responsibilities
- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Responding and following up to customer inquiries via e-mail, phone & other channels with utmost professionalism
- Monitoring and responding to 1-800 customer service line
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with high fraud risk are flagged
- Monitor orders for special instructions/promotion
- Ensure accurate invoicing
- Flagging of any inventory, system, product or content errors
- Ongoing discovery of improvements to process management
Skills
- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 – 2 years of customer service and invoice/order entry experience
- Candidates with knowledge of tennis products will be given preference
- Proficiency in MS Office software required
- Web-application experience an asset
- Driving License required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Willingness to learn and flexibility to perform new tasks
Working Conditions
- Full-time 40 hours per week during regular business hours
- Regular schedule of Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods
Physical Requirements
- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely
Position Summary:
This full-time position will be responsible for assisting in the day-to-day operations of our Toronto retail location and support both the Retail Manager and Racquet Services Manager. This role will also oversee the training and development of our retail staff ensuring our high standards of customer service are achieved.
Primary Responsibilities:
- Assist in the management of the day-to-day retail operations of the Toronto store in all product areas and ensure all store processes are executed effectively
- Be a role model for staff in the area of customer service orientation by proactively engaging with clients, working in partnership with clients to solve their problems and address difficulties before they escalate
- Able to effectively coach and train staff in the areas of racquets, apparel, footwear and accessories and enable them to easily educate clients and increase overall sales
- Assist the Racquet Services Manager with stringing racquets, racquet customization and ensure both individual and team productivity and quality standards are met consistently
- Collaboratively work with the Toronto Retail Manager, Racquet Services Manager and all Managers across all areas of the business
- Assist the Marketing department with service-related programs and promotions
Required Qualifications:
- Experience working in a retail environment and a customer service-oriented approach
- Previous experience leading, coaching and motivating a team
- Excellent interpersonal skills with a specific focus on effective communication – listening, understanding and responding, conflict management and resolution, teamwork oriented and a positive attitude
- A passion for the game of tennis that can be easily conveyed to clients and staff
- Experience working with Microsoft excel, word, publisher and a point of sales system
- Must be able to thrive in a fast paced and very deadline driven environment
- Must possess great attention to detail
We are currently looking for part-time assistance at our Oakville store. Our ideal candidate should be knowledgeable about the sport of tennis and/or have retail sales experience. We are looking for candidates who can be brand ambassadors, friendly and customer service oriented in their interactions with clients.
Key Responsibilities:
- Welcome and greet clients
- Assist clients by effectively communicating acquired product knowledge
- Facilitate point of sales transactions accurately and efficiently
- Stock, replenish, merchandise and organize inventory
- Assist the stringing department by booking racquet stringing and racquet demos for clients
- General cleaning and organization of the retail sales space and all other store areas
- Assist with telephone and email inquiries
Requirements:
- Effective communication and interpersonal skills - listening, understanding and responding
- Friendly, helpful and customer service oriented
- Work collaboratively with all team members
- Receptive to feedback and willing to implement recommendations
- Able to multi-task and thrive in a fast pace environment
- Commit to a consistent work schedule
COVID-19 Precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Preference will be given to individuals with a background in tennis and/or retail sales
Hours: 15-30 hours per week, including evenings and weekends per store hours
Location: Oakville Store
Are you passionate about the sport of tennis? This part-time position is responsible for stringing racquets while maintaining a high level of quality and accuracy and gradually increasing productivity over time. You will work to support the Racquet Stringing Manager and the rest of the team.
Key Responsibilities:
- Initial focus on tennis racquet stringing with the potential to later include squash, badminton and other racquet service needs
- Meet daily quotas for productivity while maintaining a very high level of quality and accuracy
- Work collaboratively with team members and assist in other areas where needed
Requirements:
- Self-motivated, goal and teamwork oriented
- Strong attention to detail and works toward a high level of quality
- Able to thrive in a fast paced environment
- Effective communication skills - listening, understanding and responding
COVID-19 precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Background in tennis and/or retail environment considered an asset
Locations:
- Bayview Store - 1621 Bayview Ave.
- Stringing Centre - 95 Research Rd, Unit 3
We are currently looking for part-time assistance at our Toronto store. Our ideal candidate should be knowledgeable about the sport of tennis and/or have retail sales experience. We are looking for candidates who can be brand ambassadors, friendly and customer service oriented in their interactions with clients.
Key Responsibilities:
- Welcome and greet clients
- Assist clients by effectively communicating acquired product knowledge
- Facilitate point of sales transactions accurately and efficiently
- Stock, replenish, merchandise and organize inventory
- Assist the stringing department by booking racquet stringing and racquet demos for clients
- General cleaning and organization of the retail sales space and all other store areas
- Assist with telephone and email inquiries
Requirements:
- Effective communication and interpersonal skills - listening, understanding and responding
- Friendly, helpful and customer service oriented
- Work collaboratively with all team members
- Receptive to feedback and willing to implement recommendations
- Able to multi-task and thrive in a fast pace environment
- Commit to a consistent work schedule
COVID-19 Precautions:
- Merchant of Tennis Covid-19 safety protocols in place
- Sanitization, disinfecting, cleaning procedures and mask wear policies in place
Experience:
- Preference will be given to individuals with a background in tennis and/or retail sales
Hours: 15-30 hours per week, including evenings and weekends per store hours
Location: Bayview Store: 1621 Bayview Ave.