Guarantees

Guaranteed Competitive Pricing: Each of our products is carefully priced to be competitive within the Canadian marketplace. Our goal is to ensure we provide you the best available price, service and expertise. Should you have any questions, please email us at: experts@merchantoftennis.com

Guaranteed Accurate Online Orders: We are committed to shipping your order in a timely-manner. Furthermore, we guarantee the items shipped to you are exactly what was on your order, barring any post-check out order changes or inventory adjustments. Should you experience a discrepancy between what was ordered and what was shipped, please email service@merchantoftennis.com and we'll promptly correct the problem and absorb any associated shipping costs. Please note this guarantee does not cover shipping delivery dates, shipping delays due to product backorder or en route delivery issues.

Guaranteed Defective Product Replacement: At Merchant of Tennis we stand by our brands and are committed to providing you with only high-quality products. Should your product have a manufacturing defect, we will replace that item no questions asked. In order to qualify as a manufacturing defect, the item's damage must not be due to normal wear and tear (as defined by the manufacturer) or by improper care. If you think your product is defective, please bring it our attention via email, phone or in-store. We'll assess the issue and contact the manufacturer on your behalf should we feel it is a covered defect.

Defective Policy By Product-Type:

Racquets

All racquets sold by Merchant of Tennis have a one year manufacturer's warranty. Defective racquets will be replaced by the manufacturer for one year after the purchase date. Racquets that have been bashed on the ground, run over, melted in the sun, etc. will not be replaced. Please see our Warranty Page for more information.

Bags

The items in this category do not come with a manufacturer's warranty. However, The Merchant of Tennis will take back defective items within a 30 day time period.

Apparel

The items in this category do not come with a manufacturer's warranty. However, The Merchant of Tennis will take back defective items within a 30 day time period.