Contact Us

To our valued clients,

We have been carefully monitoring the guidelines made available regarding COVID-19. Please check our website at merchantoftennis.com where we will be posting relevant information.

We are doing our best to fulfill orders and service requests as quickly and safely as possible. Due to a high volume of orders and service requests, customers may experience a delay in processing and responses. Thank you very much for your patience and understanding.

Online store:

Orders are shipping daily. We have implemented strict safety protocols to ensure the welfare of our team and our clients.

Toronto & Oakville store clients:

Demo services are now available.

Appointments: This service is temporarily unavailable.

Curbside Pickup: We offer curbside drop-off and pick-up for stringing service and online orders. Order online and select in-store pickup as your shipping option. You will receive further instructions after we process your order. 

Returns & Exchanges: We are currently following our standard return policies. Please consult our information page or call us if you have any questions about returning or exchanging your products.

Stringing Services:

Stringing Services are available through our "Ship In or Drop Off" Stringing Service on our website. With this service you can pre-pay for stringing services before delivering your racquets to our locations. Click here to get started


Regular Hours of Operation:

Online Customer Service
We are currently experiencing service disruptions via our phone services. If you are experiencing issues getting through, please send us an email to "service@merchantoftennis.com" for assistance. We apologize for the inconvenience.
Monday to Friday 10am - 6pm EST
Saturday 11am - 5pm EST
Closed on Monday September 4, 2023
Toronto Store
Tuesday to Saturday 10am - 6pm
• In-store shopping
In-store pickup
Due to limited capacity, there may be a wait for service. Please come prepared to wait in line.
View location
Closed on Saturday July 1, 2023
Oakville Store
Tuesday to Saturday 10am - 6pm
• In-store shopping
In-store pickup
Due to limited capacity, there may be a wait for service. Please come prepared to wait in line.
View location
Closed on Saturday July 1, 2023

Holiday Hours:

Friday Dec. 23rd Bayview 10am - 6pm EST
Oakville 10am - 4pm EST
Saturday Dec. 24th All locations 10am - 4pm EST
Sunday Dec. 25th & Monday Dec. 26th All locations closed
Tuesday Dec. 27th - Friday Dec. 30th All locations 10am - 6pm EST
Saturday Dec. 31st Toronto 10am - 4pm EST
Oakville 10am - 4pm EST
Online Customer Service Closed
Sunday Jan. 1st - Tuesday Jan. 3rd All locations closed

Online Customer Service:

888-932-2396
service@merchantoftennis.com

We're here to help. Please fill in the form below.


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Store Locations:

Toronto
416-932-2396
toronto@merchantoftennis.com
1621 Bayview Ave
Toronto, ON
Canada
M4G 3B5
Tel: 416-932-2396
Oakville
905-337-1294
oakville@merchantoftennis.com
Olde Oakville Marketplace
361 Cornwall Rd.
Oakville, Ontario
Canada
L6J 7Z5
Tel: 905-337-1294