Merchant of Tennis is a tennis retailer that brings personal & professional tennis service to a larger market. We are based out of Leaside in Toronto and currently sell B2C through our e-commerce and store locations.

Our retail warehouse requires a Shipping Associate with experience in eCommerce fulfillment and customer service to assist in the day-to-day operations. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.

Reports to: eCommerce Manager
Compensation: Hourly wage based on experience


  • Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
  • Performing pick, pack and ship checklist to ensure accuracy for each order
  • Responding and following up to customer inquiries via e-mail, phone & other channels with utmost professionalism
  • Monitoring and responding to 1-800 customer service line
  • End of day filing and closing procedures
  • Maintain proper update and filing of orders and shipping documents
  • Ensure orders with high fraud risk are flagged
  • Monitor orders for special instructions/promotion
  • Ensure accurate invoicing
  • Flagging of any inventory, system, product or content errors
  • Ongoing discovery of improvements to process management


  • Dynamic, enthusiastic, positive and collaborative professional
  • Excellent customer service skills required
  • 1 – 2 years of customer service and invoice/order entry experience
  • Candidates with knowledge of tennis products will be given preference
  • Proficiency in MS Office software required
  • Web-application experience an asset
  • Driving License required
  • Good interpersonal and communication skills
  • Excellent organizational and attention to detail
  • Willingness to learn and flexibility to perform new tasks

Working Conditions

  • Full-time 40 hours per week during regular business hours
  • Regular schedule of Tuesday to Saturday 10am to 6pm
  • Some evening, weekend and overtime work might be required during events and busy periods

Physical Requirements

  • Able to lift 50lbs of weight unaided
  • Able to spend long periods of time standing
  • Able to operate a hand jack
  • Able to operate a motor-vehicle safely

Apply now: If your skills, knowledge, and experience are as mentioned above, please apply with your resume via e-mail to, or drop your application in person at one of our locations. We will only contact short-listed candidates.