Returns and Exchanges
We take great pride in our reputation for quality and excellent customer service. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt exchange or refund.
New Racquets
To return a new racquet there are two prerequisites:
1. The plastic wrap on the handle has not been removed.
2. The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.
* Credit for string and shipping costs will only be given provided the order was in the error of The Merchant of Tennis.
Defective Racquets
All racquets sold by The Merchant of Tennis have a one year manufacturer’s warranty. Defective racquets will be replaced by the manufacturer for one year after the purchase date. Racquets that have been bashed on the ground, run over, melted in the sun, etc. will not be replaced.
If your racquet is replaced under manufacturer warranty you have three options:
1. You may choose to receive the manufacturer replaced tennis racquet. We will string it at no charge with the string provided by the manufacturer (usually a synthetic gut). The Merchant of Tennis will gladly ship your replacement tennis racquet via FedEx Ground, at no charge, providing the shipping address is inside Canada. United States of America and International customers will pay for the return shipping and related import costs.
2. You may choose to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If your defective tennis racquet is replaced by the manufacturer you will receive credit for its current selling price. The manufacturer warranty does not cover string and shipping costs for this option.
3. You may also choose to receive store credit for the current selling price, instead of the replacement racquet.
If your tennis racquet is not replaced by the manufacturer, it will be returned to you along with an explanation from the manufacturer.
Footwear
Please do not damage the original shoe box when returning NEW or UN-WORN shoes for credit or a refund. We can not re-sell shoes without the manufacturer's original box in new condition. The shoes must not be worn outside and must be in as new condition. Please send the shoes with a note stating if you would like credit or an exchange.
Footwear Warranty Replacement
There are varying manufacturer durability warranties on tennis shoes. They range from six to seven months depending on make and model. Warranty information is available for each shoe on our web site. Most manufacturers enclose literature in their shoe boxes explaining what is covered.
FOOTWEAR WARRANTY RETURN PROCEDURE:
Send shoes to:
The Merchant of Tennis
Attn: Returns
1621 Bayview Ave
Toronto, ON
M4G 3B5
Bags
The items in this category do not come with a manufacturer’s warranty. However, The Merchant of Tennis will take back items that are defective within a 30 day time period.
Apparel
The items in this category do not come with a manufacturer’s warranty. However, The Merchant of Tennis will take back items that are defective for 30 days after the invoice date.
Apparel can be returned for full refund or exchange if it is in brand-new condition. The original tags and packaging must be intact.
Full credit will be given for The Merchant of Tennis errors. Shipping costs for exchanges or refunds where The Merchant of Tennis is not at fault are paid by the customer.
Strings
The items in this category do not come with a manufacturer’s warranty. However, The Merchant of Tennis will take back items that are defective within a 30 day time period.
Sets of string can be returned for full refunds or exchanges if they are in brand-new condition (still in package).
Full credit will be given for The Merchant of Tennis errors. Shipping costs for exchanges or refunds (where The Merchant of Tennis is not at fault) are paid by the customer.
Tennis Accessories
The items in this category do not come with a manufacturer’s warranty. However, The Merchant of Tennis will take back items that are defective for 30 days from the invoice date.
Grips, dampeners, tape, etc. can all be returned for full refunds or exchanges if the products are in brand-new condition and in original packaging.
Full credit will be given for The Merchant of Tennis errors. Shipping costs for exchanges or refunds where The Merchant of Tennis is not at fault are paid by the customer.
Court Equipment
Please send your package, including a brief note explaining the exchange or return, via a prepaid track able method to ensure a safe and traceable delivery to:
Where to return or exchange an item
Please send your package, including a brief note explaining the exchange or return, via a prepaid trackable method to ensure a safe and traceable delivery to:
The Merchant of Tennis
Attn: Returns
1621 Bayview Ave
Toronto, ON
M4G 3B5
Shipping and handling fees are not refundable.
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